WAE seeks new consultant – is this the right career move for you?

Posted February 3, 2016


Purpose of Role
Consultants will regularly lead medium sized / specialist teams in projects and key work streams within large, complex client projects as required, ensuring delivery in line with client requirements. They will support the development of proposals and be involved in client pitches, presenting and discussing solutions. They facilitate project / client objectives through the production of key deliverables, in line with project plans and their practitioner experience. Consultants take a lead role in client management matters including clarifying business opportunities and providing an initial appraisal of options.


Through understanding WAE service offering able to clarify, appraise and close ‘sales’ opportunities with clients. Able discuss recommendations and potential outcomes with confidence.

  • Regularly develops proposals, statements of work and project plans with minimal support.
  • Acts as a project lead on medium to large projects, ensuring delivery in line with client requirements. Understands and agrees exceptions to project deliverables as they arise.
  • Consistently seeks ways to increase project profitability and scope new projects.
  • Authoritatively and diplomatically steers, instructs and challenges clients, having built trusted advisor relationships with key personnel.
  • Takes a lead role in client management matters, raising concerns with seniors as necessary.
  • Leads on performance management processes of junior team members and facilitates the achievement of objectives of these less experienced staff in conjunction with line managers.
  • Deliver work in line with specialist practitioner skills and project requirements. At the same time building experience in other specialisms from across the business.
  • Present back outcomes to both internal and external / client teams. Trains and coaches junior team members in area of specialism.
  • Utilise previous experience, specialist practitioner skills to develop ideas including new service offerings and enhancements to existing services.

About You

  • You have a genuine passion for Service Design and being consultative
  • You are comfortable outside your comfort zone and ‘being thrown in the deep end!’
  • Collaborative by nature you should work well in a fast ­paced, dynamic, deadline driven environment and working on multiple projects
  • You are excited by change and challenging the status quo. You are proactive in everything you do, from your self­-development to learning about your clients, their issues and how to resolve them
  • 3 / 4 years’ experience at a mid / senior level, leading the delivery of exceptional user experiences and innovative design solutions for clients and their customers
  • Experience across the whole spectrum of engagement on medium to large projects – from pitching, planning through to final handover of deliverables
  • Able to ‘sell’ a concept, idea or pitch to a client and challenge that client, to ensure we ‘get it right.’ It’s about being constructively provocative