February 1, 2016
Over the course of the day you will learn how to apply Agile methodologies to design better experiences for your customers. These techniques will allow you to make design decisions rapidly by bringing your customers into the the heart of your organisation’s decision making process.
We are inviting individuals from various disciplines who wish to adopt a more customer-centric approach within their organisation to participate. You will have the opportunity to learn from and share with other industry peers from a host of companies and brands spanning many sectors.
To make sure you get the most from your day there will be three live briefs to work with. These briefs have been developed with senior stakeholders at TfL and represent real challenges facing one of the world’s most complex travel networks. On arrival you will be placed into a team of three participants and will be assigned a Customer Experience brief from TfL.
In our view, the more diverse the range of participants (in terms of background, skill-set and sector) the more creative the outcome. Each team will have a WAE facilitator on hand throughout the day to address any questions and to guide you through our Design Thinking methodologies.
We have gathered a fantastic team of judges consisting of senior stakeholders within TfL, well-respected thought leaders and industry specialists. The panel will judge the outcomes, innovations and ideas generated by teams throughout the day and present an award to the winning team.
After a hard day’s graft we would like to invite you to join us for an evening of canapes and cocktails. Throughout the evening you will have the opportunity to relax and chat with all the participants, facilitators, judging panel and a host of WAE clients and partners.
WAE prize presentation and networking with drinks and canapes are at 5.30pm until 10pm. Light breakfast and lunch will be provided to all participants. Tea, coffee and other refreshments will be available throughout the day.
With offices in London and New York we partner with visionary leadership teams who head up companies that will live or die according to the quality of the customer’s experience of the brand.
We are uniquely qualified – through innovation, technology and human behaviour – to answer the question; “how do you make game changing improvements to how you sell and deliver your products and services to your customer?” That results in products and services so different and so superior that they give our clients a clear, sustainable competitive advantage with intelligence and speed.
Our clients are some of the best known public sector organisations, as well as FTSE and Fortune 100 businesses.
National Express, Crossrail, Jack Wills, Transport for London, O2, American Express, BT, East Coast, Cineworld, Accenture, Plan, Ogilvy, Zurich, HSBC, mFlow, RAR, Savills, Photobox, Metropolitan Police, Barclays, Fitch Learning, What3Words, Tui Travel, The Guardian and Paddy Power.