GP Crisis: Relieving the growing pressure on GPs

By Chris Averill, CEO & Founder

February 19, 2016   

An increasing number of practices are reaching capacity as less GPs are being trained and more are leaving. General practices are reaching their breaking point.

Consequently, patients complain of difficulty in booking appointments, even if most rate positively the quality of the appointments themselves, and the GP’s expertise. On the other hand, GPs claim that patients expectations are too high and impact their ability to judge whether they need to see a doctor. Patients are heavily relying on the NHS system to help manage their own health.

GP Crisis: WAE Labs

The WAE Labs are self-funded, self-initiated projects at WAE, that present the opportunity to tackle challenges outside of client work. As well as giving the chance to explore topics of passion and interest, the process helps refine WAE methods and toolkits, ensuring constant learning, sharing and improving in the way we work.

  • 4 Weeks
  • 3 WAE Consultants
  • 17 Stakeholder and Patient Interviews

In our report available to download here, we explore:

The GP Crisis

  • Context
  • GP challenges
  • GP workload

The Impact of Common Chronic Diseases

  • Scale of chronic, common diseases
  • The impact of diabetes
  • Reducing GP pressure

Empowering Diabetes Patient to Better Self manage and Care

  • The value of self-care
  • The barriers to self-care
  • Current self-care behaviours

Introducing ‘HealthHub’

  • The concept
  • Concept aim
  • Concept impact
  • Concept ideal experience
  • Service blueprint
  • Interaction principles
  • Site map

The Future for ‘HealthHub’

  • The growth potential
  • Routes to market
  • Alignment with NHS ambitions

Join the debate

WAE are delighted to be a gold sponsor at Service Design in Government – a practical conference for anyone involved in designing or commissioning services for the public sector. We will be taking to the stage to share and discuss our research findings on the GP Crisis Report and the benefits of adopting a customer first approach on Thursday 10th March.

We would love to see you there – register to attend.